Where is my order made and coming from?
All orders are hand made in Adelaide, South Australia. Our orders are individually packed, labelled and sent out from a Residential premises.
Can I return my order if I am unhappy with it?
If you are unhappy with your order unfortunately we do not accept returns or change of minds, we only accept back your products if they have been damaged or are faulty or if our team has packed the wrong product.
What do I do if I ordered the wrong product? Can I cancel my order after I have received confirmation?
If you have ordered the wrong product and have received the confirmation email please get in contact with us as soon as you can so that we can fix the order for you and send out the right product for you.
How long will it take for me to receive my order?
Once payment has been approved our orders will be sent out. Orders will be dispatched 1-5 business days. Once the order has left our hands it is up to the delivery company to get it to you all on time.
What is the best way to get in contact to speak to customer service?
Use our contact us form or email
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How do I know that you have received my order?
After you have placed your order and your payment has been confirmed, you should receive a confirmation email to the email address you supplied with your order (keep an eye on your junk folder, just in case). If for some reason you did not receive this email, please get in touch via email@example.com
How much is shipping?
Please visit our shipping and returns.
Have any questions about our shipping and refunds?
Please visit our shipping and returns
Do you offer any sorts of payment options?
At the moment we don’t offer any sort of payment options hopefully in the future we can introduce payment plans.
Can I change my delivery address after I have ordered?
If you need to, please get in touch via email as soon as possible. If the order has not been dispatched, we will do our best to change your delivery address.